KithKinCo Store Return & Refund Policy

Return Window

KithKinCo Store gladly accepts returns submitted within 30 days of the delivery date. To qualify, returned items must be unused, unopened, and in their original resalable condition, with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return regardless of the return window.

Non-returnable items:

• Final sale items (clearly marked as final sale at checkout)
• Opened or partially used personal care, hygiene, and intimate apparel items
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged due to customer misuse, improper storage, or failure to follow product handling instructions
• Items returned after the 30-day return window without prior written approval from KithKinCo Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your full order number, the specific item(s) you wish to return, and a brief explanation of the reason. For damage or defect claims, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will review your submission and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Carefully package the item(s) being returned so they are protected during transit, and write the assigned RMA number clearly and legibly on the exterior of the shipping package. Never write directly on the original product packaging.
4. Dispatch the package to the return address stated in your RMA confirmation email, using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter substantial processing delays. KithKinCo Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once KithKinCo Store receives and inspects the returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is processed within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as timing depends on your financial institution's processing schedule. Original shipping charges are non-refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by KithKinCo Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain incorrect items, or differ from its description, please contact us within 7 days of delivery with clear photos of the issue, your order number, and a description of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs, except where the item is defective, was damaged in transit, or the issue stems from an error made by KithKinCo Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For every return caused by a KithKinCo Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs with no deductions from your refund.